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Frequently Asked Questions

Find your answers in the categories below.
    1. How can I register on the site?
         You can register from this link. Registration is the first step required (but not necessary) to make a purchase online and to join the T-Sharks community. You can register (authenticate) also via facebook or google+.
    2. How can I keep up to date on current promotions?
         At the time of registration or subsequently through the 'settings page' you can give your consent to receive newsletters and other T-Sharks communications.
    3. I have already registered but when I try to access, T-Sharks.com asks me again for some info. Why?
         To meet the Privacy Policy at the time of registration, not all data are required. Some features require you to proceed (such as access to the Social Network requires) your personal data. If you have not filled out the whole form the first time it may be that at a later time you are therefore requested additional info in order to proceed.
    4. I have not received the 'registration confirmation' email.
         You may have mistyped your email address. In this case, the 'registration confirmation' email can not be delivered. You can report the problem by sending an email or by registering again.
    5. I forgot my password.
         If you have forgotten your password click on "I forgot my password" in the 'log in page' to be able to set another.
    6. How do I update my account information?
         You can always modify your account details and info by going to your Profile page.
    7. What use is made of my personal data?
         Read HERE the privacy policy under Article 13 of Legislative Decree no. 196/2003 (ITALY).
    8. Can I unsubscribe from the site?
         Yes, you can do so at any time with a formal request via registered mail.
    1. How do I buy online?
      To make a purchase on our e-shop:
         - Select the product you want by clicking on "add to cart".
         - Login or register (optional) and follow the instructions to pay online.
         - Once you have made ​​your purchase, you will receive a registration confirmation order online and by e-mail.
         - Once your order has been shipped, we will send you an order confirmation email with references to track the status of your shipment.
         - If you have not received these communications within 3 working days from the date of purchase, please contact our Customer Service.
    2. When can I trace my order?
         The execution of the order can be traced using the order code in the 'order status' page. The shipping code is assigned when the packs are prepared in our logistics platform and is sent by e-mail with all the necessary information to track your shipment. However, the tracking of shipments may not be available in the systems of the courier and also take 48 hours or more before they are visible. In fact, it may also depend on the type of product purchased and the courier company that is making the delivery. In rare cases, you may not be able to see it in the systems of the courier. We advise you to check your order status via the 'order status' page and contact our Customer Service in case of anomalies, providing your order number or code.
    3. What are the payment methods?
      The means of payment for purchases of products in the T-Sharks catalog are as follows:
          - we accept credit cards and debt (both prepaid and rechargeable) issued by banks on the Italian an international territory: VISA, VISA-ELECTRON, MASTERCARD;
          - we accept payments by bank transfer;
          - you can also use credit cards like prepaid POST-PAY. You will not be charged any fee from us.
    4. What should I do to get the bill from T-Sharks?
         The online sales are made only to individuals and legal entities. It is possible to receive invoices via mail or fax by request to the appropriate Customer Service Through the section "Contacts" and indicating the number or code of your order.
    5. Can I track my shipment after buying online?
         When the shipment will be confirmed and you will receive an email containing the link with the tracking of your shipment to monitor it in real time.
    6. Can I arrange a day and time for the shipment?
         The delivery service takes place from Monday to Friday from 8.30 am to 18.00 Unfortunately, the standard service offered by the carrier does not expect to be able to agree with the customer the preferred time interval and / or delivery date.
    7. The delivery has a price or is included with purchase?
         Delivery costs are indicated, following the directions, in the online shopping cart.
    8. What are the delivery times?
         You will receive the products purchased online on average in 72 business hours upon receipt of the e-mail confirmation of custody of the shipment to the carrier. The notice sent also contains links to check the status of your shipment in real time. Consider that 24/48 additional hours are necessary to deliver on the main islands and that, to reach some remote areas and in exceptional cases, the service may take a little longer time.
    9. Who can I contact if there are delivery problems?
      The "Customer Service" via the Contacts page.
    10. If my purchase arrives damaged or does not match the purchase deal?
         First you have to check the integrity of the packaging with the utmost care and always write "package intact subject to content control" on the slip. If the packaging has been damaged at the time of delivery to your home, you must contact us promptly and you will reject the shipment without signing the slip. If the packaging is intact but the product does not correspond to the purchase or the product is damaged internally we recommend you to contact us as soon as possible and in any event no later than 7 calendar days from the date of receipt.
    11. The shipment may also be collected by a different person from the one who made the order?
         The shipment may be withdrawn only by the recipient of delivery indicated in the purchasing online. No changes can be made later.
    12. How do I make a return for a purchase online?
         To make the return you must write to our Customer Service within 10 days indicating the order number.
    13. There is a penalty for the returned goods?
         There are no penalties charged to the customer. In the case of return of the product, the goods must be returned by the client in the original packaging, complete and intact in all its parts (including packaging and any documents). The product will be returned protected with wrapping paper and packaging suitable for transport without damaging the original packaging.
    14. Purchases on T-Sharks.com e-shop are safe?
         Online purchase by credit card at T-Sharks.com is a simple and safe system . In fact, the credit card information is entered directly by the user in an encrypted PayPal portal. For the transmission of personal data relating to credit cards PayPal use the Secure Server SSL (Secure Socket Layer). These areas are easily recognizable because the page address has the prefix "https " (note the "s " at the end , which stands for "security "). In some cases and with certain types of credit cards might be requested on the payment page , the input of a password security issued by the issuing bank for your credit card, for extra protection of the holder making the purchase with the your credit card on the T-Sharks website .   For support contact using the FORM on the Contacts page indicating the order number and describing the problems found .
    15. Can I cancel my order?
         Sorry but once you made ​​your purchase online, you can not change the order.   You can still return the purchase without penalty.
    1. How do I get permission to use the contents of someone else in my design?
         If you plan to include copyrighted material in your design, you will need to seek permission first. T-Sharks is not able to grant these rights and we can not help you find and contact parties who may be able to grant them. This is an aspect that you have to manage and for which you will need to do some research on your own or with the assistance of a lawyer.
         T-Sharks is not able to grant the rights to use content that has already been uploaded to the site.
    2. What is public domain?
         Some copyrighted works lose this protection and fall within the "public domain", becoming free for use by anyone. This usually occurs many years after the publication, at the expiry of the terms of copyright protection. During the term of copyright protection varies depending on the place and date of publication, the author's reputation and whether the work was created on commission. In the past, when the United States was required to register the copyright, some works not recorded immediately became public domain publication. This still happens to some of the works created by the U.S. federal government agencies. Keep in mind that work considered to be in the public domain in one country could continue to be protected by copyright in another.
         It is your responsibility to verify that a work is really in the public domain before loading it on T-Sharks.com. There is no official list of public domain works. However, the libraries of Columbia University offer a useful guide on the works that might be in the public domain. Neither T-nor Sharks.com Columbia University can ensure that all the works mentioned are not protected by copyright.
    3. How do I know who has claimed copyright ownership of my design?
         If the material has been removed for copyright infringement, you will receive a notice from us with the details of the removal.
    4. What are the consequences of copyright infringement?
         T-Sharks.coml, the consequences of copyright infringement are simple. We respect the Digital Millennium Copyright Act (DMCA) and other applicable copyright laws. In compliance with these laws, we remove the design when we are duly informed that it violates copyright.
         If we receive a valid notice of violation that identifies the design in your account, it will be removed and you will receive a warning. If you get three warnings, your T-Sharks account will be closed. At the time of closing, all of your other designs will be removed and you will be permanently banned from creating new accounts or accessing the community functions of T-Sharks.com in the future.
         In addition, copyright holders may choose to sue for copyright infringement. In the U.S., copyright infringement can result in damages provided by law up to $ 150,000 for each work and, in some cases, criminal penalties.
    5. Why my design has been removed, while other similar designs were not removed?
         When a copyright owner or an authorized representative sends us a notification about a design on T-Sharks.com that violates the copyright, we proceed to remove the content immediately.
         Keep in mind that sometimes a copyright owner authorizes you to use some of his works, but not all, on our website. Other times, very similar designs belong to various copyright holders and it can happen that a holder grants permission, while another does not. If there are other designs on the site that appear to be similar to that or those removed, it means that we are not aware of or that we have no reason to believe that they are violating the copyright of somebody.
    6. Why were removed designs for which I have permission to use?
         If you have been granted rights to the use of certain copyrighted materials in your design, you'll want to communicate to the original owner of the content title and the URL of your design to avoid incorrect removal .
         If your design has been removed by mistake, you can request a withdrawal from the author of the claim or make a counter notification.
    7. Why the designs that I have registered or purchased were removed?
         The mere fact that you have purchased the content does not imply that you have the right to upload them to T-Sharks. Although it mentions the copyright owner, the publication of designs that include purchased content may otherwise violate the copyright law.
         In addition, the photographic recording of a TV program or a video game, a concert or other performance with your phone, the camera, the camera machina does not imply that you are the owner of all the rights that allow you to load the material on T-Sharks.com. This applies even if the event or show you have registered is open to the public. For example, the recording of a concert of your favorite band does not necessarily give you the right to reproduce and distribute the design containing the image of the artist without the permission of the appropriate rights holders.
    8. Why T-Sharks has asked for more information on my request for copyright?
         The mailings relating to copyright are legal requirements that require formal specific elements to be complete and usable.
         When we receive a incomplete or invalid request pertaining to copyright (either a notice of violation or a counter), we respond by providing information that will assist the sender to complete your request.
         If you have received a response like this after sending a request relating to copyright, it is important that you carefully review and respond in a timely manner. In most cases, we will not be able to respond to your request as long as you do not respond in a timely manner.
    9. Where can I find more information about copyright?
         In the countries of the European Union, the website of the European Commission has some helpful information and links.
         The World Intellectual Property Organization (WIPO) offers a list for international offices that deal with intellectual property and copyright, where you could find information on the copyright laws in your country.
         The Electronic Frontier Foundation provides a database of copyright laws in the world .

Disclaimer: We are not your attorneys and the information contained herein does not constitute legal advice. Are for informational purposes only.

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